It is well known that if you tell patients what the side effects of their medicines are then they are much better at complying with the dosage regime.  During all consultations, your clinical decisions and patient feedback needs. It should not come as a surprise that if we fail to take patients’ needs into consideration when deciding on their best treatment plan that there is often a poorer clinical outcome. Patient feedback is important before, during and after treatment it helps us to improve services and to develop better clinical guidelines. How do you capture patient feedback? What do you do with the data? How do you collate and save the information? You may be asked to show it to the Care Quality Commission Inspector when they next inspect.